Terms & Conditions

Introduction

These Terms and conditions are provided out outline the services of Simply Steam.
Simply Steam reserve the right to amend, change or update these terms and conditions at any time. We also reserve the right to remove, amend or update the website for any reason and at any time without providing any notice.
At all times it is your responsibility to have access to the website and to read through the terms and conditions thoroughly, if you do not agree with the terms then you should not use any of the products and services we provide.
All products purchased through the website are your responsibility.
Accuracy of content, Simply Steam makes every effort to provide accurate information regarding descriptions of items for sale, prices, recommendations for use and all other matters but some errors will inevitably occur. We reserve the right to correct these as soon as we find them. We are happy to provide information and advice, both on the website and by email and phone, we will always take care to try and ensure this is accurate and appropriate but can’t accept any liability for the actions that you have taken.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Placing your order

Once you have placed an order you are legally bound to out terms and conditions and it’s your responsibility to check product description and pictures before placing an order.
Our products are also listing on other selling sites and should they become unavailable we reserve the right to cancel an order and if this should this happen you will be notified as soon as possible.
Our products are sold as seen and described in their individual adverts. It is your responsibility to read the product descriptions and to get in touch with us should you require any addition information.
For a non UK orders please get in touch for any additional information on delivery and availability.
For all international orders custom charges and also VAT is chargeable we are not responsible for paying this but happy to complete any customs forms. Please note following Brexit that most European countries will incur a VAT Charge which can be Upto 14 days after delivery.

Delivery

We will attempt to deliver products with 3-5 working days once payment has been received. In some cases, delivery may take longer due to demands, stock levels or delivery issues which our out of our control. In these cases, delivery may take up to 21 days but we will keep you informed at all times.
It is your responsibility to ensure someone is present on the day of delivery or a suitable alternative has been arranged for the delivery of your items. It is your responsibility to sign for the parcel on arrival and to report and photograph any damaged caused in transit before opening the package this cannot be done after the day of delivery and we will not be held responsible for any damage obtained during transit. Any Damages that have occurred during transit MUST be reported to us within 3 days of delivery, after this time frame we are unable to accept any claim for damages during transit.
Hay Steamers shipped abroad are packaged in suitable boxes and bubble wrap but please check and report any issues as soon as you take delivery. Custom charges and also VAT is chargeable and this will not be any different for non-EU deliveries. We are happy to complete any customs forms.
Hay Steamers may take up to 2 weeks as they are made to order, if there is going to be a delay on your order you will be kept informed.

Returns

As a UK Consumer, under the consumer contracts regulations you have the right to cancel an order within 14 days without reason. The cancellation period expires 14 days from the date your order is delivered. If Any products have been custom made, used or are new and removed from packaging then these rights do not apply.
It is your responsibility to inform us via post or email sales@simplysteam.co.uk before the 14th day period is up quoting the order reference and stating that products in question are still in original packaging and or un used, any open/ used products may only be subject to a partial refund or in some cases will no longer be eligible of any form of refund.

At no point will any shipping fees for orders be refunded. Shipping costs outside of the U.K will not be refunded only the product costs.

Simply Steam-Hay Steamer Warranty.

Your Simply Steam hay steamer comes with a 6 month warranty against manufacturing faults only, your warranty is effective from the date of delivery.
All repairs and replacements are at our discretion For more information about the warranty, you can contact us at simplysteamhay@outlook.com

Descaling

Please be aware that your steam generator unit will need to be descaled regularly using the Propress descaling sachet provided with your order, and you must follow the instructions to insure that all limescale is removed. This is available to buy on our website, we understand that this maybe an inconvenience but it is necessary to ensure the lifespan of your unit.

Over half of the country is effected by hard water and meaning that descaling needs to be done every 3-6 fills in hard water areas and 10-15 fills in medium water areas.

Here’s why: limescale forms on heating elements and surfaces due to calcium found in water which gradually decreases performance, increases running costs and shortens the life of the element. The descaler is a specially formulated mild citric acid that’s safe for use in commercial environments, yet powerful enough to thoroughly clean out the inside of the steamer while ensuring elements and machinery are left undamaged.

You can check for a limescale build up by having a look through the hole you put water in, you need to push the black rubber seal to one side and have a look in, this isn’t the easiest to to but is possible, you can then monitor yourself if you need to descale more regularly

Before any repairs are carried out on your hay steamer under warranty, you must provide proof of purchase (such as your order conformation email or copy invoice). Without proof of purchase, there will be a fee for the work required. If you have purchased your Simply Steam second hand we are unable to complete any warranty work.

You must return the faulty part back to us for inspection, no parts will be sent until we have received this.
If you’re Simply hay steamer is faulty, it is repaired / replaced by us or by our authorised representative.
If a part for your Steamer is no longer available we will replace it with a similar functional part
Any repair, replacement or exchange of your Simply Steam under warranty does not extend the warranty period.

Exceptions to the warranty.
The warranty does not cover the following conditions:
Limescale build up
Normal wear and tear.
Accidental damage.
Removal of blockages.
Use of parts or accessories that are not delivered with your original order

Any Repairs and installations by parties that are not completed by us.
Faults or damage caused by not maintaining the hay container or steam generator as described in the hay steamer manual.
Using dirty unfiltered or hard water in the steam generator
Allowing the steam generator to run below minimum fill line or run out of water.
Insufficiently descaling the steam generator or foreign objects in the steam generator.
Faults or damage caused by negligent use or misuse, which includes but is not limited to the following conditions:
Using your Simply Steam in a location that does not meet the conditions listed in the hay steamer user manual.
Physically dropping heavy loads into the hay steaming chamber.
Using dirty unfiltered water in the steam generator.
Allowing the steam generator to run low on water.
Insufficiently descaling or cleaning the steam generator.
Foreign objects or liquids (only those specified) in the steam generator or steam manifold.
The hose connector, due to lack of lubrication or accidental breakage.
Due to the size of the hay steamer courier charges are non-refundable, it is the buyer’s responsibility to cover these costs.
If your Steamer is deemed to be Faulty we will contribute £5 towards the return postage
Any equipment that is deemed to be a manufacturing fault will be replaced in a timely manner.
No postage refund will be given for goods returned, inspected and found to be faults caused by the user.
Goods returned to us for testing can be returned upon request when return postage has been paid.
As you’re Simply Steam has been made to order, postage charges are not covered by warranty. for either repair or returns after the six month period.
If you are not satisfied with your hay steamer you can return it unused within 14 Days of receiving it.
A product refund is given when you inform us of intention to return within 7 days of delivery. Product must then be returned within 14 days of original receipt. All postage and packing costs are paid for by buyer, refund is for product only.
All equipment must be returned to us in resalable condition.
Buyer is responsible for ensuring item is adequately wrapped to prevent damage in transport.
Any Damaged goods upon return are not eligible for a refund and the return postage back to you will be charged.
We will only replace faulty goods within the 6 months of purchase period.

Simply Steam Extra

The Simply Steam Extra has 2 steam generators that need to be plugged into a double mains plug socket. If you have no option but to use an extension lead, each steam generator will need a separate extension and socket and be laid flat and fully extended.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the products you purchase is at your sole risk.
The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Simply Steam, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.